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Shipping info
Product Info
Orders are typically processed at or before 8:00 PM EST Sunday through Thursday. Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 7 days after the order is received.
We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have.
You must be at least 18 years of age to order from Dame Products. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.
Will my order be shipped discreetly?
Absolutely. The packaging we use for this product is completely discreet — it will show up in a plain brown box, with the return address listed as "DP Return Center." It’ll be our little secret. ;)
NOTE: International shipments may include a customs declaration.

U.S. Orders
Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have. 
International Orders
NOTE: International shipping does not include duties and taxes. Your local customs or post office may charge additional fees upon receipt. 

At this time, we only offer international shipping to Canada and the United Kingdom. All international orders ship from our fulfillment center located in the United States. Customs forms will be marked as discreetly as possible, using "Battery-Operated Massager" as the description for any vibrators.
Please include a phone number with your order to ensure a prompt and accurate delivery.

What's with Pillo's outer mailer? Is it sustainable?
Yes! Pillo arrives in a plant-based, biodegradable mailer — an Earth-friendly alternative to plastic bags. Dispose of it guilt-free. You can even compost it!
What do your products come with?
Fin, Kip, Eva II, and Pom come with a USB charging cable and a user manual. Wall adapters are not included for any of our products. Eva II comes with a charging base that has a lid for storage. Fin, Kip, and Pom come with fabric storage bags.
What material are your vibes made of?
All of our vibrators are made of medical-grade silicone. We do not recommend using silicone-based lubricants with our toys, as they can have a negative reaction with each other.
Does Eva II always stay in place, for every woman, in every position, with every partner, every time?
Nothing related to sex is one-size-fits-all! Your experience with Eva II depends on your anatomy and how you like to have sex.
We designed Eva to provide a comfy fit for a wide variety of people with vulvas, and refined that design until a strong majority reported it stayed secure in most positions.
Our testing shows that Eva’s compact size and conforming shape make it a step-up from a bullet or other vibrator, even when it needs a little help to stay in place. Because Eva's wings do most of the work, pressure between bodies or from a finger can do the rest.

How am I supposed to use Fin and its tether?
However you like! We designed Fin to be a very versatile toy that promotes experimentation. You can use the included tether for more security, or remove it for a quicker way to bring Fin in and out of the action. Fin can be held at the tip of your fingers or close to your palm, above or below the hand, and with either end of the bulb facing forward.
What are the best ways to use Fin?
We wrote a whole blog post about it!
What material is Pillo made of?
Pillo is made out of polyurethane foam, and covered with a nylon inner liner and a cotton blend outer shell.
Why does my Pillo smell a little funky?

No need to worry! The foam production process involves expanding the material with gas, and very new foam might need a little more time for that gas to dissipate. We recommend removing Pillo’s outer and inner cover, and letting the foam sit on its own for about a day, out of the sunlight.
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